Look Before You Book

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You’ve been put in charge of setting up transportation arrangements to get your team to their tournament, or to get your staff to and from a job site for a major project. Of course, you’re looking for the most affordable and comfortable option - but are there other requirements you need to consider that maybe you’ve missed?

Regardless of whether you’re booking industrial transportation (employees) or charter buses (sports teams, community groups, tour operations, etc.), your list of considerations to take into account are the same in ensuring you find the right company to get your group to their destination in a timely and safe manner.


Here’s Diversified Transportation's list of specific details to consider before you book:



Every reputable transportation service company should keep a current record of all their collisions involving a vehicle that is active in their fleet. Even though certain collisions are “accidents” - unavoidable/unpreventable due to scenario or driver control - there should still be a record of the event. It’s the same as when you get in a car accident - you report it, and your insurance company keeps a record of it, no matter how big or small the accident was.

Collisions are measured in collisions per million miles. Diversified Transportation’s current collision per million miles is 3.1, which is less than of half the industry average.


Equipment Age

Many people rely on their car to get them where they need to be (work, school, etc.) on a regular basis. When the safety and reliability of the car starts to deteriorate because it is breaking down occasionally, people usually repair or replace it to ensure that they have a reliable mode of transportation.

A good transportation service company sees value in regularly replacing or refurbishing their fleet of vehicles and any additional equipment required to service their customers. Diversified Transportation’s successful completion rate is 99.997% (or 26.1 breakdowns per million miles), and the average age of their vehicles is 6 years.

Beware of aged, broken, and worn out equipment when hiring your transportation company. These details show signs of poor attention to maintaining high standards in safety, training, and transportation.



Maintaining high standards of operation requires implementing a functional preventative maintenance program to help minimize failures from happening. Oil changes, full vehicle checks, and regular maintenance to replace worn out parts are all part of a good preventative maintenance program to eliminate surprises while on the road.

Just like a regular check-up at the doctor, preventative maintenance is a valuable routine to make sure buses and their equipment are in good condition, and to fix any potential problems before they create an inconvenience during a trip.


Risk Factor 

The R-Factor (Risk Factor) scoring system is used to determine the level of risk a transportation service company presents to the public. In order to determine a transportation company’s R-Factor score, the government calculates the data related to convictions, collisions, and Commercial Vehicle Safety Alliance (CVSA) inspection failure rate from the last 12 months, then compares this calculation to the number of units the company has.

If you’re a golfer, you know that your goal is to get the lowest score; the same goes for R-Factor scoring. A higher result will put carriers on a monitoring list, which likely means government involvement and observations.

Every transportation service company should keep their R-Factor score as low as possible. Diversified Transportation’s score is 0.037, compared to the Alberta Average of 0.168.



Since the ultimate goal of a transportation company is to help get their customers to their requested destination safely, it’s very important that each driver is professionally trained to ensure a comfortable experience for their passengers. Every driver should hold valuable industry experience, the appropriate license, a good understanding of fleet vehicles, and should take part in regular evaluations to maintain a high standard of customer service.

Good drivers are the foundation of safety for passengers. Diversified Transportation takes pride in monitoring safety standards regularly within their company and utilizing an industry-standard training program (Motor Carrier Passenger Council of Canada) to educate their staff, ensuring the wellbeing of both passengers and employees.


WCB Rating 

Your insurance premiums increase when you’re more susceptible to having accidents; it’s the same with WCB coverage in the transportation industry. When a company’s history of claims is higher than the industry’s average, that company will pay a surcharge amount on their coverage. With a lower history of claims, companies are entitled to coverage discounts.

Look for a transportation company with a lower claim history, compared to industry average. The WCB performance of Diversified Transportation is 21% better than the industry performance average.



You’re looking for the best option to transport your group of passengers in the safest manner, from the moment you leave until the moment you arrive at the final destination. The entire trip should be comfortable, with minimal stress or unexpected hiccups.

Before you make your final decision, take the time to research several options. Ask questions, voice concerns, and take note of how each transportation service company compares to the others.

If you wish to contact Diversified Transportation directly, their customer service and safety specialists would be happy to help you. Visit dtl.ca or email chartersales@dtl.ca.

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