Diversified Transportation LTD. is a leading people transportation services provider operating in Canada. To facilitate the best service possible for its clients and customers, DTL must at times collect and maintain personal information. Unless otherwise noted, DTL refers to Diversified Transportation LTD. and all its affiliated companies. The purpose of this Privacy Policy is to provide a transparent guide to DTL’s collection, use, protection, and disclosure of personal information. Personal information refers to information about an identifiable individual, but does not include contact information related to that individual’s employment. DTL is committed to protecting personal information. That commitment starts by complying with federal and provincial privacy laws, but goes farther, as DTL aims to apply leading privacy practices to its operations.


DTL is accountable for the personal information it collects. DTL has a Privacy Officer to manage its privacy obligations, whose responsibilities include:

  • Overseeing the development, review and revision of this Privacy Policy, and any supplemental policies and practices related to the protection of personal information;
  • Ensuring that employees and service providers comply with this Privacy Policy, and any supplemental policies and practices related to the protection of personal information; and
  • Responding to concerns or complaints relating to this Privacy Policy, any supplemental policies and practices related to the protection of personal information. 


DTL only collects personal information it requires to provide transportation services.

Accordingly, DTL relies on customers’ implied consent for the collection and use of that information as permitted by law.

DTL does not collect any personal information in providing transportation services on behalf of municipal or regional governments, except for certain information needed to provide requested transportation. That additional information is necessary in case of emergency and to ensure that any assistance-related requirements are known in advance.

DTL’s website uses Cookies, which track information given by a user or about a user’s activity on the website, to personalize the online experience and to save visitors time by recalling specific information on subsequent visits. Visitors to DTL’s website are able to accept or decline Cookies and are prompted to make that selection on accessing the website. For more information on DTL’s use of Cookies, please see our
[Cookie Notice].

Customers may seek to withdraw their consent to the collection, use, or disclosure of personal information by contacting the appropriate DTL affiliate or the Privacy Officer. Subject to receiving such requests in a timely manner, and any overriding legal obligations, DTL will take steps to accommodate such requests. Withdrawal of consent prior to the provision of transportation services will negatively affect DTL’s ability to provide those services and may result in services not being provided.

DTL does not collect information, including personal information, from any social media platform on which it is active.


In addition to limiting the personal information that is collected, DTL limits the use of that information, its disclosure and its retention.

DTL limits the use of customers’ personal information to what is required to provide transportation services. DTL does not use personal information for statistics or research, and does not sell, rent or lease that information to third parties. Cookies used on DTL’s website simplify the process of recording and recalling information, such as contact information, billing and shipping addresses. For more information on DTL’s use of Cookies, please see our [Cookie Notice].

DTL does not disclose personal information to third parties for any statistical or research use. DTL and its affiliates do not share personal information with each other, except as may be necessary for the provision of shared transportation services. DTL will not disclose an individual’s personal information without notice to that individual or his or her consent, except in very limited circumstances and only as permitted or required by law, including when disclosure is in the individual’s interest and consent cannot be obtained in a timely way. When DTL collects personal information in the course of acting as a service provider to federal and provincial governments, that information may be disclosed as required by that government and permitted by law.

In almost all cases, DTL retains personal information for a minimum of one year, and otherwise for so long as is necessary to facilitate the provision of transportation services.


DTL aims to ensure the accuracy of personal information, but it relies on customers to provide accurate information. Customers seeking to correct or update personal information are encouraged to contact the appropriate DTL affiliate by phone to correct any error or omission. Customers may also request access to their personal information in DTL control at any time through the access to information processes provided for under provincial and federal legislation. Such inquiries may be made to the Privacy Officer. In responding to any such request, DTL may seek to confirm the identity of the person requesting information, and any additional personal information collected in that process will be destroyed as soon as reasonably possible once that identity is confirmed. Subject to any overriding legal obligations, DTL will provide customers with a description of what, if any, personal information it retains, the use it makes of that information and what, if any, disclosure has been made of it.


DTL has reasonable security arrangements in place commensurate with the sensitivity of the type of personal information collected in order to guard against unauthorized access, collection, use, disclosure and disposal of that information.

DTL collects customer information online and offline. When collected offline, the information is entered into an online database, and otherwise destroyed unless required for use by drivers. For information stored electronically, DTL data and data systems are physically situated in a tier 1 data centre in Alberta. Only DTL Information & Technology staff have physical access to the data centre. DTL data and data systems are otherwise protected by standard network access controls. Physically recorded personal information is limited to the information that DTL drivers require during day-to-day operations. When not in use by drivers, documents containing personal information are stored at local DTL offices, which are subject to standard physical access controls. Any extra copies of such documents are disposed of on a daily basis in secured document containers and destroyed on a monthly basis. DTL does not collect or store customer financial information. When information such as a credit card number is transmitted to other websites (third party points of sale), it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

All DTL employees receive privacy training upon employment, which includes review of:

  • this Privacy Policy;
  • employee obligations to ensure that personal information is protected; and
  • employee obligations to report any access breach or suspected access breach of personal information to the Privacy Officer.

Drivers are specifically trained to ensure proper use, storage and disposal of documents containing customer and passenger personal information.

Incident Response
DTL has established a comprehensive IT Security Incident response plan setting forth processes and protocols for management and communications in the event of a security breach related to its collection, use, storage and disposal or disclosure of personal information. For details regarding Diversified Transportation Ltd. IT Security Incident response plan please contact the Privacy Officer.


Diversified Transportation will occasionally update this Statement of Privacy to reflect company and customer feedback. Diversified Transportation encourages you to periodically review this Statement to be informed of how Diversified Transportation is protecting your information.


Diversified Transportation secures your personal information from unauthorized access, use or disclosure. Diversified Transportation secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Diversified Transportation welcomes your comments regarding this Statement of Privacy. If you believe that Diversified Transportation has not adhered to this Statement, The Privacy Officer may be reached at:

Bea Nguyen
1857 Centre Avenue SE
Calgary, AB T2E 6L3